Refund Policy
✅ If your fax does not deliver, you are refunded automatically. You do not need to email us, fill in a form, or ask. Our system issues the refund on its own as soon as the delivery attempt fails.
Automatic Refunds: What Is Covered
If the fax does not reach the recipient, you get your money back automatically. That includes every common reason a fax fails: the number turned out to be wrong or was not a fax line at all; the receiving machine was busy, switched off, or out of paper; the call was rejected or could not connect; the line was not answered; or something went wrong on our systems or with our transmission provider before the fax was sent.
We do not ask you to prove any of this, and we do not distinguish between a failure that was our fault and one that was not. If the document did not arrive, you should not be paying for it.
What Happens Automatically
Our system detects the failed delivery and issues the refund to your original payment method without any action from you. You also receive an email explaining what went wrong. Refunds typically appear on your statement within 5 to 10 business days, which is your bank's processing time rather than ours.
If you paid but the fax was never attempted at all, for example because the uploaded file could not be retrieved, that is refunded automatically in the same way.
When a Refund Is Not Issued
The one case is a fax that was successfully delivered. If our transmission provider confirms the receiving machine accepted the pages, the service you paid for was provided and no refund is due. Your confirmation email records the destination number, the page count, and the exact time of transmission, and that is the evidence of delivery.
A recipient saying they cannot find a fax that was confirmed as delivered is usually a matter of it sitting in the wrong tray or with the wrong department, rather than a delivery failure.
If Something Still Looks Wrong
If a fax failed and you have not seen a refund after 10 business days, or if anything about a charge does not look right, email support@overseasfax.com with the reference number from your confirmation email. We will look into it and reply within 1 business day. You should not normally need to do this, but the route exists if the automatic process ever misses something.
Contact Us
Alpha Leonis Production Studio LLC · support@overseasfax.com